Education & Event Policies, Practices & Cancellations


Education Policies and Practices
Class Cancellation/Rescheduling Policy:
Class will be cancelled or rescheduled at the discretion of the Executive Director.
Should registration for a class be below the minimum of ten (10) students GCAA staff will consider cancelling/rescheduling.
Should an instructor be unable to teach a class due to an illness or other emergency, the instructor will provide as much notice as possible to GCAA.
GCAA Education Staff will attempt to always have an alternate instructor for the class in case of instructor illness or emergency.

Instructor Conduct Policy:
Instructor will keep up-to-date with current trends in relation to the subject(s) taught and will thoroughly prepare for class(es) in advance.
Instructors will adhere to the materials and methodology with regards to the class topic.
No personal business solicitation will be made to students unless a sponsorship is arranged with GCAA staff. Recruitment of students is not permitted during any class.
Instructors will conduct teaching assignments in a dignified and professional manner including refraining from the use of profanity or behaving in a harassing or insulting manner.
All NAA course material and course material developed by or for GCAA may NOT be taught outside of the GCAA sponsored classroom without prior authorization by GCAA and/or NAA.

Cancellation, Refund and Payment Policy:
Payment is due PRIOR to class start or by the registration/payment deadline stated on the EVENT PAGE.
Canellations/changes must be made before the registration deadline date.  Late cancellations are non-refundable but a replacement student can be sent for that seat!  Replacement student MUST have name of person replacing or an invoice will be processed.
No refunds granted on cancellations received AFTER the registration deadline stated on the event page! 
All cancellations must be received in writing and include the date and signature line of a representative from the management company.
NO-show's are responsible for FULL payment of the event fee!
Payment is the responsibility of the company, not the individual registered for the course or class

Student Pledge:
Be on time.
Turn off cell phones, ipods, laptops, and all other devices that may cause an interruption.
Refrain from business solicitation or recruitment of other students.
Participate with an open mind.
Ask questions.
Share feedback in a positive and constructive manner. Have fun!

Instructor Guide:
Arrive 20-30 minutes before scheduled start time to make sure the room and materials are ready.
Review Student Pledge with class.
Interact with students in an engaging manner.
Remember that students do not know the material as well as you do. Be thorough in your presentation of the material.
At the end of the course, request that the students complete an Evaluation Form and place it in the box as they leave the room.

Association Staff

The Executive Director is responsible for the management of the Association by recommending and participating in the formulation of new policies and decisions. Plans, organizes, directs, and coordinates the programs and activities to assure that objectives are attained, plans fulfilled, and member needs met, while also maintaining effective internal and external relationships. Through management and leadership, the director achieves economical, productive performance, future programming, and constructive growth of the Association.
Denise McClary
Denise McClary
30 Years in Multifamily Industry Executive Director Greater Columbus Apartment Association (706)568-9990
Executive Director